How do I return an item?
Shipping and Returns
30-day money-back guarantee
Prior to returning product, please contact our customer service team at
(877) 772-4362 or by e-mail at email@example.com to receive a RMA number; no returns will be accepted without one.
Customers will be responsible for shipping and handling on all returns.
Due to an over-abundance of lost packages, BioPharma WILL NOT ACCEPT RETURNS MADE VIA U.S. POSTAL SERVICE. Please ship all returns using UPS or FEDEX shipping services and provide your tracking number when it is assigned.
Hawaii & Alaska Orders:
Shipping and Handling fees are mandatory to Hawaii and Alaska, regardless of the orders size. Please call 877-772-4362 with any questions.
Retail orders to Canada have a 3 product minimum; please call 877-772-4362 to build your order. Taxes, brokerage and shipping fees are due at the time of the order.
International Orders (excluding Canada):
International orders (excluding Canada) have a $600 U.S. Dollar minimum. Please contact us at 877-772-4362 with your exact order and shipping address for a shipping quote. Any taxes and brokerage fees are due upon receipt.
Australia And New Zealand:
Orders placed by 12:00 PM Pacific Time should ship same day. Orders placed after 12:00 PM Pacific Time or on weekends should ship the following business day, weather and national holidays permitting (these circumstances may delay shipping). Please contact us for further information on the status of your shipment.
Terms and Conditions Effective January 1, 2015
We will only be responsible for replacing nanomega and/or nanoEPA up to 90 days after the purchase date. within that 90 day period, if stored correctly, we will replace them should they go rancid.
storage requirements for nanomega and nanoEPA:months May-October, DO NOT select Smart Post shipping
select shipping address based upon a person accepting the package
refrigerate immediately, even if unopened
keep refrigerated after opening
return t refrigerator immediately after use
consume within 6 weeks of opening
If you have rancid nanomega or nanoEPA and you fall within the qualifications for replacements, please contact our customer service team at (877) 772-4362 or by e-mail at
firstname.lastname@example.org to receive a return authorization number. No returns will be accepted without one. Each scenario is evaluated per our discretion and not every situation will qualify.